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Support

Get help and support for the XLNT Creative Portfolio Platform. Find contact information, support channels, and resources for bug reporting and feature requests.

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We're Here to Help

Our support team is committed to helping you get the most out of the XLNT Creative Portfolio Platform. Whether you need technical assistance, have questions about features, or want to report a bug, we're here to provide the support you need.

Email Support

Direct email support for all inquiries

Self-Service

Comprehensive help documentation and FAQs

Responsive Support

Dedicated support for all your requests

Contact Information

Email Support

For all support inquiries, technical issues, and general questions:

xlnt.im.network@gmail.com

Support Commitment

We're committed to helping you with any questions or issues you may have. Our team reviews all support requests and will get back to you as soon as possible.

Support Channels

General Support

Questions about features, account management, and platform usage.

Contact Support

Technical Issues

Bugs, errors, performance issues, and technical troubleshooting.

Report Issue

Feature Requests

Suggestions for new features and platform improvements.

Submit Request

Self-Service Resources

Help Center

Browse our comprehensive FAQ section with answers to common questions about using the platform.

Visit Help Center

Platform Information

Learn more about XLNT, our mission, features, and how to make the most of the platform.

About XLNT

Privacy & Security

Understand how we protect your data and what privacy controls are available to you.

Privacy Policy

Terms of Service

Review our terms of service and understand your rights and responsibilities on the platform.

Terms of Service

Bug Reporting Guidelines

How to Report a Bug

Help us fix issues quickly by providing detailed information when reporting bugs. The more information you provide, the faster we can identify and resolve the problem.

Include This Information:

  • Clear description of the issue
  • Steps to reproduce the problem
  • Expected vs. actual behavior
  • Browser and device information
  • Screenshots or screen recordings (if applicable)

Bug Priority Levels:

Critical:Platform unusable, data loss
High:Major features broken
Medium:Minor functionality issues
Low:Cosmetic or enhancement
Report a Bug

Feature Request Process

Suggest New Features

We value your input and are always looking for ways to improve the platform. Share your ideas for new features or enhancements that would benefit the creative community.

What to Include:

  • Clear description of the feature
  • Problem it solves or benefit it provides
  • How you envision it working
  • Who would benefit from this feature
  • Examples or mockups (if available)

Our Process:

1
Review:We evaluate all feature requests
2
Prioritize:Features are prioritized by impact and feasibility
3
Develop:Selected features enter our development roadmap
4
Release:We notify requesters when features go live
Submit Feature Request

Support Availability

Our Support Approach

Priority-Based Support

Critical issues receive immediate attention

Personal Attention

Every request gets individual review and response

Continuous Improvement

We learn from every interaction to serve you better

What to Expect

  • Acknowledgment of your inquiry
  • Regular updates on issue resolution progress
  • Clear explanations and step-by-step solutions
  • Follow-up to ensure your issue is fully resolved