Welcome to the Help Center
We're here to help you get the most out of the XLNT Creative Portfolio Platform. Browse our comprehensive FAQ sections below to find answers to common questions about user registration, profile management, showcases, privacy, security, and platform features.
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Frequently Asked Questions
Getting Started
Basic questions about using the platform
XLNT is a creative portfolio platform designed for artists, designers, and creative professionals to showcase their work, connect with others, and build their professional presence online.
You can sign up by clicking the "Sign Up" button on the homepage and following the registration process. You'll need to provide basic information and verify your email address.
XLNT offers portfolio creation, project showcases, social networking features, discovery tools, messaging, notifications, and analytics to help you grow your creative career.
Yes, email verification is required to activate your account and access all platform features. Check your inbox for a verification email after signing up, and click the verification link.
After creating your account, complete your profile by adding a bio and profile picture, create your first showcase to display your work, and start following other creators to build your network.
XLNT is open to all creative professionals including artists, designers, photographers, illustrators, writers, and anyone looking to showcase their creative work and connect with others in the creative community.
Account Management
Managing your profile and account settings
Go to your profile page and click the "Edit Profile" button. You can update your bio, contact information, social links, and profile picture from there.
Visit your account settings page and look for the "Change Password" section. You'll need to enter your current password and choose a new one.
Yes, you can delete your account from the account settings page. Please note that this action is permanent and will remove all your data, including showcases and connections.
Go to your profile settings and click on your current profile picture or the "Change Photo" button. You can upload a new image from your device. Recommended size is 400x400 pixels.
Go to your account settings and select "Notifications" to customize which types of notifications you receive via email and on the platform.
Username changes may be limited depending on platform policies. Check your account settings or contact support if you need to change your username.
Showcases & Portfolio
Creating and managing your creative showcases
Click the "Create" button in the navigation menu, then select "New Showcase". Add your project details, upload images or media, and publish when ready.
Yes, you can edit your showcases at any time. Go to your showcase page and click the "Edit" button to make changes to the content, media, or settings.
By default, showcases are public and visible to all users. You can adjust privacy settings when creating or editing a showcase to control who can view it.
You can upload images (JPG, PNG, GIF), videos (MP4, MOV), and documents (PDF). Each file has size limits, and the platform will optimize images for web viewing.
Select appropriate categories when creating your showcase (e.g., Graphic Design, Photography, Illustration). This helps organize your portfolio and makes it easier for others to find relevant work.
Go to your showcase page, click the "Edit" button, and look for the "Delete Showcase" option. This action is permanent and cannot be undone.
Yes, you can view analytics for your showcases including views, likes, comments, and shares. This data helps you understand which content resonates with your audience.
Privacy & Security
Questions about data protection and account security
We collect information you provide when creating your profile, showcases, and interactions on the platform. See our Privacy Policy for detailed information about data collection and usage.
We use industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information and creative work.
Use a strong, unique password, enable two-factor authentication if available, and never share your login credentials. Log out from shared devices and report any suspicious activity.
Yes, you can request a copy of your personal data including your profile information, showcases, and activity history. Contact support to request a data export.
You retain full ownership of all creative work you upload to the platform. XLNT does not claim ownership of your content, but you grant us permission to display it on the platform.
You can adjust privacy settings for your profile and individual showcases. Options include public visibility, followers only, or private. Access these settings in your account preferences.
Use the "Report" button on any content or profile that violates our community guidelines. You can also contact support directly with concerns about user behavior or content.
Yes, you can block users who are harassing you or whose content you don't want to see. Blocked users cannot view your profile, message you, or interact with your content.
Platform Features
Understanding and using platform features effectively
The discovery feed shows you showcases and content from other creators based on your interests, connections, and activity. You can filter by categories and interact with content you like.
You can send messages to other users by visiting their profile and clicking the "Message" button. All conversations are private and can be accessed from your Messages page.
You'll receive notifications for interactions with your content, new followers, messages, and other relevant activities. You can customize notification settings in your account preferences.
Use the search bar in the navigation to find creators, showcases, and content by keywords, tags, or categories. You can filter results by content type, date, and popularity.
You can follow other creators to see their content in your feed. When you follow someone, you'll receive notifications about their new showcases and updates. They can also follow you back.
You can like, comment, and share showcases. Click the heart icon to like, use the comment section to leave feedback, and use the share button to share content with others.
Creative Portfolio Best Practices
Tips and strategies for building an effective creative portfolio
Organize your portfolio by grouping similar work together, showcasing your best pieces first, and creating clear categories. Use descriptive titles and tags to make your work easily discoverable.
Include the project context, your role, tools used, challenges faced, and outcomes achieved. Tell the story behind your work and explain your creative process to engage viewers.
Use high-resolution images (at least 1200px wide), ensure good lighting and composition, save in web-optimized formats (JPG for photos, PNG for graphics), and maintain consistent styling across your portfolio.
Update your portfolio regularly with new work, ideally monthly or whenever you complete significant projects. Remove outdated work and keep your portfolio fresh and relevant to your current skills.
Engage genuinely with others' work through thoughtful comments, share and promote work you admire, participate in community discussions, and collaborate on projects when opportunities arise.
Use consistent branding, write clear and concise descriptions, maintain a professional tone, showcase work in context (mockups, real-world applications), and highlight measurable results when possible.
Troubleshooting
Common issues and solutions
Ensure your images are in supported formats (JPG, PNG, GIF) and under the size limit. Check your internet connection and try refreshing the page. If issues persist, contact support.
Double-check your email and password. Try resetting your password if needed. Clear your browser cache and cookies, or try a different browser. Contact support if you still can't access your account.
Try refreshing the page, clearing your browser cache, or using a different browser. Check your internet connection and close other tabs that might be using bandwidth. The issue may also be temporary.
Showing 44 FAQs
Quick Start Guide
Create Account
Sign up with your email and verify your account to get started
Setup Profile
Add your bio, profile picture, and social links to showcase yourself
Create Showcase
Upload your creative work and build your portfolio with showcases
Connect & Share
Follow other creators, engage with content, and grow your network
Popular Help Topics
Getting Started
Learn the basics of using the platform and setting up your account
Account Management
Manage your profile, settings, and account preferences
Showcases & Portfolio
Create, edit, and manage your creative showcases and portfolio
Privacy & Security
Learn about data protection, account security, and privacy settings
Platform Features
Discover and master all the features available on the platform
Troubleshooting
Find solutions to common technical issues and problems
Additional Help Resources
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